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Popular Articles
Getting Started with SplintAI
Setting Up Predictive Maintenance Alerts
Integrating with ERP Systems
Understanding OEE Calculations
Troubleshooting Sensor Connections
Can't Find What You Need?
Our support team is here to help. Average response time is under 4 hours for priority support customers.
Frequently Asked Questions
Quick answers to common questions
How do I connect my first equipment?
Navigate to Settings > Equipment, click 'Add Equipment', and follow the guided setup wizard. You'll need your equipment model and sensor information.
What sensors are compatible with SplintAI?
SplintAI supports all major industrial protocols including OPC UA, Modbus, MQTT, and direct API integrations. See our compatibility guide for details.
How long does implementation take?
Most customers are up and running within 2-4 weeks. Simple deployments can be completed in days, while enterprise-wide rollouts may take 6-8 weeks.
Support Plans
Choose the level of support that fits your needs
Standard
Included with all plans
- Email support (24-48h response)
- Access to documentation
- Community forum
- Monthly webinars
Priority
Professional & Enterprise
- Priority email (4h response)
- Phone support
- Dedicated success manager
- Quarterly business reviews
24/7 Premium
Enterprise only
- 24/7 phone support
- 1h critical response SLA
- On-site training available
- Custom integration support
All Systems Operational
Current uptime: 99.98% • Response time: 124ms
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