How Can We Help You?
Get answers, find resources, and connect with our support team
Before you write in
Most questions we get are about which systems we can read, what happens to your data once we do, and how quickly a deployment goes live. Those are answered in full on the pages below.
Can't find what you need?
Write to us and the message goes to the people who build and run the platform, not a queue. Tell us your ERPs and site count and we can usually answer in one reply.
Frequently Asked Questions
Quick answers to common questions
How do I connect my first data source?
Navigate to Settings > Integrations, click 'Add Source', and follow the guided setup wizard. You'll choose direct database, managed connector (Fivetran), or file-based ingestion based on your system.
What systems are compatible with SplintAI?
SplintAI's AI semantic model integrates with any combination of ERPs (SAP, Oracle NetSuite, Microsoft Dynamics, JustFoodERP, ProducePro, Aptean, Plex, Infor M3), HRIS (Workday, ADP, Paylocity, UKG, Kronos), MES (Redzone, Parsable, Rockwell, Ignition), and data infrastructure (Fivetran, Airbyte, Snowflake, Databricks). See our integrations page for the full list.
How long does implementation take?
Most customers are up and running within 2-4 weeks. Simple deployments can be completed in days, while enterprise-wide rollouts may take 6-8 weeks.
Support Plans
Choose the level of support that fits your needs
Standard
Included with every plan
- Email support, one business day
- Full product documentation
- Shared onboarding support
Priority
Growth and Enterprise
- Priority email support
- Named customer success manager
- Monthly business reviews
Enterprise
Enterprise tier only
- Dedicated solutions engineer
- Response times agreed in contract
- Custom integration support
Need Immediate Assistance?
Our support team is standing by to help you succeed with SplintAI