Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Overview
SplintAI, Inc. ("SplintAI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our manufacturing intelligence platform and related services (collectively, the "Services").
Note: This policy applies to all users of SplintAI services, including operators, managers, executives, and administrators across all customer organizations.
Information We Collect
1. Information You Provide
- Account information (name, email, company, role)
- Equipment and sensor configuration data
- Custom dashboard and alert preferences
- Support requests and communications
- Payment and billing information
2. Automatically Collected Information
- Equipment performance and sensor data
- Usage data and analytics
- Log files and system diagnostics
- IP addresses and device information
- Cookies and similar tracking technologies
3. Third-Party Integrations
When you connect third-party services (ERP, SCADA, etc.), we may receive additional information as authorized by those integrations.
How We Use Your Information
We use collected information to:
Provide Services
- • Monitor equipment performance
- • Generate predictive insights
- • Send alerts and notifications
- • Process transactions
Improve Platform
- • Enhance AI models
- • Develop new features
- • Optimize performance
- • Conduct research
Important: We never sell your manufacturing data. All data analysis is performed to improve your specific services or in aggregate, anonymized form for platform improvements.
Data Sharing
We share information only in the following circumstances:
Within Your Organization
Data is shared among authorized users within your company based on role-based permissions
Service Providers
Trusted third parties who assist in operating our platform (e.g., cloud hosting, payment processing)
Legal Requirements
When required by law or to protect rights, property, or safety
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption
- Access controls and authentication
- Regular security audits
- Incident response procedures
- Data backup and recovery
- Network security monitoring
- Employee training
- Vendor assessment
Your Rights
Depending on your location, you may have the following rights:
To exercise these rights, please contact us at privacy@splintai.com
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
dpo@splintai.comMailing Address
SplintAI, Inc.
100 California Street, Suite 700
San Francisco, CA 94111
United States